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Process Manager
Full time @Recruitment Team in Management & Analysis Email JobJob Detail
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Experience 8 - 12 years
Job Description
About Company :
The company is headquartered in USA, operates globally, and specializes in providing innovative web-based software solutions for the insurance industry The suite offers a comprehensive set of tools to create a Paperless Insurance Environment and is designed to automate processes and business operations while being customizable to each customer’s unique workflow.With a team of over 300 engineers located in multiple locations worldwide, the company has established itself as a pioneer in the development and sale of these software solutions.
Required Qualifications:
- Bachelor’s degree in Business Administration, Management, or a related field.
- Proven experience in process management, preferably in the P&C insurance industry.
- Strong knowledge of underwriting processes, guidelines, and best practices.
- Excellent leadership and people management skills, with the ability to motivate and inspire teams.
- Analytical mindset with the ability to identify process gaps and implement effective solutions.
- Proficient in data analysis, reporting, and presentation skills.
- Strong communication skills, both verbal and written, with the ability to interact with clients, stakeholders, and team members at all levels.
- Detail-oriented, organized, and capable of managing multiple priorities in a deadline-driven environment.
- Proficiency in using project management and process improvement methodologies (e.g., Six Sigma, Lean, Agile) is a plus.
- Familiarity with technology solutions and tools used in the insurance industry is advantageous.
Responsibilities:
- Manage and lead a team of underwriting assistants and support staff, providing guidance, training, and performance evaluations.
- Proficient in terms of building process maps and SOPs. Regularly updating the SOPs as and when required.
- Action-oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Problem Solver – Innovative and nimble in identifying, analyzing, and proactively addressing issues that may become a barrier.
- Cultivates innovation – Creating new and better ways for the organization to be successful.
- Creating and presenting process improvement reports, weekly status reports, and monthly business reviews.
- Able to derive and maintain various performance matrices that depict the overall health of the process and team.
- Ensure compliance with established policies, procedures, and regulatory requirements.
- Monitor key performance indicators (KPIs) to assess team and individual performance, identify areas for improvement, and implement appropriate action plans.
- Collaborate with cross-functional teams, including IT, HR, and Quality Assurance, to streamline processes and enhance overall business performance.
- Conduct regular performance reviews, coaching sessions, and team meetings to foster a positive work environment and promote professional development.
- Act as a point of contact for escalations, resolving issues, and addressing client concerns in a timely and satisfactory manner.
- Stay updated on industry trends, best practices, and emerging technologies to drive innovation and maintain a competitive edge.
- Prepare reports and present findings to senior management, providing insights and recommendations for process enhancements and operational excellence.
- Foster a culture of continuous improvement and quality excellence through ongoing training, knowledge sharing, and process documentation.