Analyst

Full time @CAPTIVE HIRING in Other
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Job Detail

  • Job ID 24687
  • Experience 0 - 1 years
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Job Description

About Company:   Virtusa Corporation is an American information technology services company founded in 1996 in Sri Lanka and has its headquarters in Southborough, Massachusetts, United States. The company provides IT consulting, business consulting, systems implementation, and application outsourcing services to large enterprises and software vendors.

Roles and Responsibilities : 

  • Provide excellent customer service and delight customers by exceeding their expectations.
  • Ensure logical and meaningful extraction of content
  • Ensure 100 SLA adherence and process compliance.
  • Develop domain expertise and think like an SME.
  • Challenge what seems not right
    Skills/Qualifications:
  • Customer support or technical support experience in the online industry (1 to 2 years)
    preferably in email support or content/creative writing.
  • Good knowledge of websites, and how to navigate to obtain
    desired information.
  • Excellent Communication Skills (both written oral)
  • Language Standard: Versant Level 3 Communication Test Score 70
    for Reading Writing.
  • Should be able to write a grammatically correct essay of 150 200
    words in 20 mins or less.
  • Candidate should be proactive and an organized team player.
  • Knowledge of Search Engine Marketing (SEM) platforms such as Google Ads (AdWords) and Bing Ads will be an added advantage.
  • Engineering candidates (any stream) will not be considered for this role.

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