Analyst – ServiceNow

Full time @CAPTIVE HIRING in Management & Analysis Email Job

Job Detail

  • Experience 0 - 1 years

Job Description

About Company : KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focussed and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.



Any BE/BTech, ME/MTech graduates are preferred.

Certifications preferred but not mandatory 

Certifications preferred but not mandatory

• ServiceNow Certified System Administrator (must have), specific module: presales/microcertifications

• Business Analyst certification, IIBA, PMI – (PBA), or equivalent


• ISO 27001


Servicenow IRM, SecOps Transformation Projects where in the responsibilities may include one or all form the following: 

1. Partnering with business users to gather all requirements to formulate business specifications and translating those into business functionality.

2. Documenting workflows and results of business analysis and obtaining sign-off from users on specifications.

3. Assisting the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement.

4. Communicating the business directives, goals, and needs to the technical team and serving as business interface from the enterprise’s operational management team managing expectations and defining business satisfaction metrics.

5. Designing and executing test plans to ensure that business requirements and functional specifications are implemented properly and meet ROI objectives.

6. Understanding the long-term business objectives and suggesting strategies to meet those objectives; introducing innovation to business processes through technology if appropriate.

7. Assisting the enterprise’s business operations staff in developing content or other materials; recommending enhancements and identifying new business requirements

8. Applies knowledge of system capacity to determine feasibility of projects.

9. Maintains current knowledge of new hardware and software and recommends upgrading to maintain efficient operation.

10. Works with IT application analysts and programmers as necessary.

11. Performs analysis of department production and redesigns workflow if appropriate

12. Develops, edits and maintains operating procedures and standards manuals.

13. Serves as a consultant to the enterprise in work measurement, system studies or cost/effectiveness analysis.

14. Provides assistance as required to organizations outside of the enterprise to improve internal procedures that may be advantageous to the enterprise.

15. Conducts training sessions to implement new or improved systems and procedures.

16. Conducts meetings on all levels of management for purposes of presentations, reviews, approvals of recommendations, etc.

17. Performs at or above the enterprise’s performance standard and specifically for procedures development and analysis.

18. Assumes additional responsibilities as assigned.

19. Recognizes and identifies potential areas where existing business services policies and procedures require change, or where new ones need to be developed, and make recommendations in these areas.


Required skills

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