Experience 10 - 12 years
As Customer Support Manager you will be tasked with providing a superior customer experience to our users. You will help users understand how to use the product in order to accomplish their goals.
The company is a leading innovator in the field of software design. Starting in 2012, provide cutting edge solutions to your software needs, specialize in Web and Mobile application development as well as Cloud computing technologies, deliver high performance and effective software.
- 2+ years of experience at a software product company in a similar role.
- Minimum 1 year of experience in UK Payroll
- Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.
- Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.
- Ability to learn quickly and become an expert in the product.
- Comfortable speaking and presenting using video.
WHAT YOU’LL DO
- Answer users’ questions using chat and email.
- Train users using Loom video recordings, Zoom video meetings, live webinars.
- Write help articles and user documentation.
- Improve onboarding and learning experience.
QUALITIES WE’RE LOOKING FOR
- Analytical skills, detail-oriented, able to help customers solve problems.
- Work independently, a fast learner in an unstructured environment.
- Organized, goal-oriented.
- Excited to join as an early employee.
- Helpful, energetic, ambitious, positive