Helpdesk support engineer
Work From Home @Recruitment Team in Infrastructure & Support Email JobJob Detail
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Experience 2 - 15 years
Job Description
About Company :
The company is a Complete IT Solution provider company based out of New Jersey. It offers specialized, highly customized technology solutions for small and medium-sized businesses. Using powerful, state-of-the-art development tools, our technicians will build your system from the ground up. Company have separate labs for different technologies such as Web Development, Mobile App Development, Research & Development, Designing, Testing, and other support departments for Admin, HR, Finance, etc
A Helpdesk Support Engineer is responsible for providing technical support and assistance to end-users who are experiencing technical difficulties with computer systems, software, or hardware.
- Responding to incoming support requests from end-users via phone, email, or in-person and troubleshooting technical issues.
- Installing, configuring, and maintaining hardware and software systems.
- Diagnosing and resolving hardware and software issues.
- Providing training to end-users on how to use hardware and software applications.
- Managing and maintaining the company’s computer systems, including servers and network infrastructure.
- Documenting support incidents and creating knowledge base articles to aid in future support requests.
- Collaborating with other IT teams to resolve complex technical issues.
- Maintaining up-to-date knowledge of new technologies and trends in the field of IT support.
- Assisting with the implementation of IT projects.
- Providing excellent customer service to end-users.
- Knowledge with HyperV or VMware must
- Knoledge with any of the firewall or router like Fortinet, sonicwall, Sophos or watchgaurd an added advantage
A Helpdesk Support Engineer must have excellent communication skills, strong technical knowledge, and the ability to work well in a fast-paced environment. A degree in computer science or a related field is typically required, along with relevant industry certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Engineer (MCSE).