About Company :

The company is headquartered in USA, operates globally, and specializes in providing innovative web-based software solutions for the insurance industry The suite offers a comprehensive set of tools to create a Paperless Insurance Environment and is designed to automate processes and business operations while being customizable to each customer’s unique workflow.With a team of over 300 engineers located in multiple locations worldwide, the company has established itself as a pioneer in the development and sale of these software solutions.

Required Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Proven experience in process management, preferably in the P&C insurance industry.
• Strong knowledge of underwriting processes, guidelines, and best practices.
• Excellent leadership and people management skills, with the ability to motivate and inspire teams.
• Analytical mindset with the ability to identify process gaps and implement effective solutions.
• Proficient in data analysis, reporting, and presentation skills.
• Strong communication skills, both verbal and written, with the ability to interact with clients, stakeholders, and team members at all levels.
• Detail-oriented, organized, and capable of managing multiple priorities in a deadline-driven environment.
• Proficiency in using project management and process improvement methodologies (e.g., Six Sigma, Lean, Agile) is a plus.
• Familiarity with technology solutions and tools used in the insurance industry is advantageous.

Responsibilities:

• Manage and lead a team of underwriting assistants and support staff, providing guidance, training, and performance evaluations.
• Proficient in terms of building process maps and SOPs. Regularly updating the SOPs as and when required.
• Action-oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Problem Solver – Innovative and nimble in identifying, analyzing, and proactively addressing issues that may become a barrier.
• Cultivates innovation – Creating new and better ways for the organization to be successful.
• Creating and presenting process improvement reports, weekly status reports, and monthly business reviews.
• Able to derive and maintain various performance matrices that depict the overall health of the process and team.
• Ensure compliance with established policies, procedures, and regulatory requirements.
• Monitor key performance indicators (KPIs) to assess team and individual performance, identify areas for improvement, and implement appropriate action plans.
• Collaborate with cross-functional teams, including IT, HR, and Quality Assurance, to streamline processes and enhance overall business performance.
• Conduct regular performance reviews, coaching sessions, and team meetings to foster a positive work environment and promote professional development.
• Act as a point of contact for escalations, resolving issues, and addressing client concerns in a timely and satisfactory manner.
• Stay updated on industry trends, best practices, and emerging technologies to drive innovation and maintain a competitive edge.
• Prepare reports and present findings to senior management, providing insights and recommendations for process enhancements and operational excellence.
• Foster a culture of continuous improvement and quality excellence through ongoing training, knowledge sharing, and process documentation.