Process Manager

Full time @Recruitment Team in Management & Analysis
  • Ahmedabad, Gujarat, India View on Map
  • Salary: ₹100,000.00 - ₹140,000.00 / Yearly
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Job Detail

  • Experience 8 - 12 years

Job Description

About Company :

The company is headquartered in USA, operates globally, and specializes in providing innovative web-based software solutions for the insurance industry The suite offers a comprehensive set of tools to create a Paperless Insurance Environment and is designed to automate processes and business operations while being customizable to each customer’s unique workflow.With a team of over 300 engineers located in multiple locations worldwide, the company has established itself as a pioneer in the development and sale of these software solutions.

Required Qualifications:

  • Bachelor’s degree in Business Administration, Management, or a related field.
  • Proven experience in process management, preferably in the P&C insurance industry.
  • Strong knowledge of underwriting processes, guidelines, and best practices.
  • Excellent leadership and people management skills, with the ability to motivate and inspire teams.
  • Analytical mindset with the ability to identify process gaps and implement effective solutions.
  • Proficient in data analysis, reporting, and presentation skills.
  • Strong communication skills, both verbal and written, with the ability to interact with clients, stakeholders, and team members at all levels.
  • Detail-oriented, organized, and capable of managing multiple priorities in a deadline-driven environment.
  • Proficiency in using project management and process improvement methodologies (e.g., Six Sigma, Lean, Agile) is a plus.
  • Familiarity with technology solutions and tools used in the insurance industry is advantageous.

Responsibilities:

  • Manage and lead a team of underwriting assistants and support staff, providing guidance, training, and performance evaluations.
  • Proficient in terms of building process maps and SOPs. Regularly updating the SOPs as and when required.
  • Action-oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Problem Solver – Innovative and nimble in identifying, analyzing, and proactively addressing issues that may become a barrier.
  • Cultivates innovation – Creating new and better ways for the organization to be successful.
  • Creating and presenting process improvement reports, weekly status reports, and monthly business reviews.
  • Able to derive and maintain various performance matrices that depict the overall health of the process and team.
  • Ensure compliance with established policies, procedures, and regulatory requirements.
  • Monitor key performance indicators (KPIs) to assess team and individual performance, identify areas for improvement, and implement appropriate action plans.
  • Collaborate with cross-functional teams, including IT, HR, and Quality Assurance, to streamline processes and enhance overall business performance.
  • Conduct regular performance reviews, coaching sessions, and team meetings to foster a positive work environment and promote professional development.
  • Act as a point of contact for escalations, resolving issues, and addressing client concerns in a timely and satisfactory manner.
  • Stay updated on industry trends, best practices, and emerging technologies to drive innovation and maintain a competitive edge.
  • Prepare reports and present findings to senior management, providing insights and recommendations for process enhancements and operational excellence.
  • Foster a culture of continuous improvement and quality excellence through ongoing training, knowledge sharing, and process documentation.

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