Process Manager

Full time @Aditi Porwal in Management & Analysis
  • Ahmedabad, Gujarat, India View on Map
  • Salary: ₹1,200,000.00 - ₹1,500,000.00 / Weekly
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Job Detail

  • Experience 8 - 10 years

Job Description

About Company: The company is headquartered in USA, operates globally, and specializes in providing innovative web-based software solutions for the insurance industry The suite offers a comprehensive set of tools to create a Paperless Insurance Environment and is designed to automate processes and business operations while being customization to each customer’s unique workflow.With a team of over 300 engineers located in multiple locations worldwide, the company has established itself as a pioneer in the development and sale of these software solutions.

Roles & Responsibilities –

  • Manage and lead a team of underwriting assistants and support staff, providing guidance, training,
    and performance evaluations.
  • Proficient in terms of building process maps and SOPs. Regularly updating the SOPs as and when
    required.
  • Action oriented – Taking on new opportunities and tough challenges with a sense of urgency, high
    energy, and enthusiasm.
  • Problem Solver – Innovative and nimble in identifying, analysing and proactively addressing issues
    that may become a barrier.
  • Cultivates innovation – Creating new and better ways for the organization to be successful.
  • Creating and presenting process improvement reports, weekly status reports and monthly business
    reviews.
  • Able to derive and maintain various performance matrices that depicts the overall health of the
    process and team.
  • Ensure compliance with established policies, procedures, and regulatory requirements.
  • Monitor key performance indicators (KPIs) to assess team and individual performance, identify areas
    for improvement, and implement appropriate action plans.
  • Collaborate with cross-functional teams, including IT, HR, and Quality Assurance, to streamline
    processes and enhance overall business performance.
  • Conduct regular performance reviews, coaching sessions, and team meetings to foster a positive
    work environment and promote professional development.
  • Act as a point of contact for escalations, resolving issues and addressing client concerns in a timely
    and satisfactory manner.
  • Stay updated on industry trends, best practices, and emerging technologies to drive innovation and
    maintain a competitive edge.
  • Prepare reports and present findings to senior management, providing insights and
    recommendations for process enhancements and operational excellence.
  • Foster a culture of continuous improvement and quality excellence through ongoing training,
    knowledge sharing, and process documentation.

Note: We appreciate every application, however, due to a high volume of applicants, only shortlisted candidates will be contacted.

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