Process Manager
Full time @Aditi Porwal in Management & Analysis Email JobJob Detail
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Experience 8 - 10 years
Job Description
About Company: The company is headquartered in USA, operates globally, and specializes in providing innovative web-based software solutions for the insurance industry The suite offers a comprehensive set of tools to create a Paperless Insurance Environment and is designed to automate processes and business operations while being customization to each customer’s unique workflow.With a team of over 300 engineers located in multiple locations worldwide, the company has established itself as a pioneer in the development and sale of these software solutions.
Roles & Responsibilities –
- Manage and lead a team of underwriting assistants and support staff, providing guidance, training,
and performance evaluations. - Proficient in terms of building process maps and SOPs. Regularly updating the SOPs as and when
required. - Action oriented – Taking on new opportunities and tough challenges with a sense of urgency, high
energy, and enthusiasm. - Problem Solver – Innovative and nimble in identifying, analysing and proactively addressing issues
that may become a barrier. - Cultivates innovation – Creating new and better ways for the organization to be successful.
- Creating and presenting process improvement reports, weekly status reports and monthly business
reviews. - Able to derive and maintain various performance matrices that depicts the overall health of the
process and team. - Ensure compliance with established policies, procedures, and regulatory requirements.
- Monitor key performance indicators (KPIs) to assess team and individual performance, identify areas
for improvement, and implement appropriate action plans. - Collaborate with cross-functional teams, including IT, HR, and Quality Assurance, to streamline
processes and enhance overall business performance. - Conduct regular performance reviews, coaching sessions, and team meetings to foster a positive
work environment and promote professional development. - Act as a point of contact for escalations, resolving issues and addressing client concerns in a timely
and satisfactory manner. - Stay updated on industry trends, best practices, and emerging technologies to drive innovation and
maintain a competitive edge. - Prepare reports and present findings to senior management, providing insights and
recommendations for process enhancements and operational excellence. - Foster a culture of continuous improvement and quality excellence through ongoing training,
knowledge sharing, and process documentation.
Note: We appreciate every application, however, due to a high volume of applicants, only shortlisted candidates will be contacted.
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