Subject Matter Expert
Full time @CAPTIVE HIRING in Management & Analysis Email JobJob Detail
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Experience 0 - 2 years
Job Description
About Company : Amazon is one of the world’s largest e-commerce and cloud computing companies, founded in 1994 by Jeff Bezos. The company’s mission is to be Earth’s most customer-centric company, offering a wide range of products and services to customers worldwide. Amazon’s success is built on its innovative technology, efficient supply chain management, and customer-focused approach.
BASIC QUALIFICATIONS
BE, BSC candidates, B tech, MCA, Msc , IT, ECE, ELECTRICAL ELECTRONIC ENGIEERING.
• A graduate in any field of study. Quantitative fields such as science and engineering are preferred but not mandatory
• Good familiarity with the Windows desktop environment and use of Word, Excel, IE, Firefox etc. are required
• Flexibility and interest in doing repetitive tasks is required
• High level of energy and proactive nature, sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential
PREFERRED QUALIFICATIONS
BE, BSC candidates, B tech, MCA, Msc , IT, ECE, ELECTRICAL ELECTRONIC ENGIEERING
• Freshers or candidates with 0 to 2 years of QA experience
• A graduate in any field of study. Quantitative fields such as science and engineering preferred but not mandatory
• Good familiarity with the Windows desktop environment and use of Word, Excel, IE, Firefox etc. are required
• Flexibility and interest in doing repetitive tasks is required
• High level of energy and proactive nature, sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential.
Job summary
Role & Responsibility
1. He/She should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc.
2. He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors. He/she has to follow SOP to catch errors in the content.
3. He/She should be able to provide floor support to DA’s on clarifying their queries during execution
4. The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
5. The employee will be an individual contributor for this role.
6. In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
7. He/She should be able to do RCA for all the duplicate and invalid clarifications – reduce ambiguity in work instructions by identifying training needs.
Required skills
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