About Company : Zoho is a cloud-based software suite offering a wide range of business and productivity tools, encompassing areas like sales, marketing, finance, and more, with over 55 integrated apps designed to streamline various business functions.
Job Description:
Responsibilities
- Collaborate with internal teams to obtain in-depth understanding of the product.
- Plan and execute end-to-end content development activity.
- Organise and write easy-to-understand online help manuals.
- Review the content with the editorial team and other stakeholders.
- Evaluate the manuals by testing with user personas.
- Standardize the content across platforms.
- Revise documents and provide updates as necessary.
- Create and publish SEO-optimised, relevant, original and compelling content.
- Contribute to creating rich content resources (articles, eBooks, infographics, solution guides, webinars, videos, etc.) to help business owners, and drive awareness.
- Choose the best channels to promote the content.
- Measure and analyse content’s effectiveness with metrics to improve the quality of content, and implement insights in the future.
Requirements
- Experience in technical writing of software documentation.
- Excellent written skills in English.
- Expertise in MS Word/Zoho Writer and online help authoring tools.
- Strong understanding of web technologies and applications.
- Grasps domain and technical concepts with ease.
- Ability to ponder from a user perspective.
- Patience and perseverance to author content through the iterative approach.
- Delivers high-quality output by paying attention to details.
- Passionate about writing.