Customer Care Executive

About the Company

We are hiring Customer Support Associates for an International Voice Process at our Pune location.

About the Role

The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.

Responsibilities

• Handle customer calls for international clients professionally and efficiently
• Understand customer issues and provide accurate resolutions
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Qualifications

• Undergraduate/Graduate freshers are eligible to apply
• Graduates with experience in International Voice / BPO domain are also welcome

Required Skills

• Excellent verbal communication skills in English
• Customer-focused mindset and problem-solving ability

Preferred Skills

• Experience in International Voice / BPO domain

Pay range and compensation package

5 days working, 2 rotational weekly offs, Rotational shifts (as per business requirements)

Equal Opportunity Statement

Interested candidates can share their cv's on WhatsApp

Contact Person: HR Smrati Chouhan

Contact Details: 7738127147