About Company: Founded in 2002 and headquartered in USA.and operate in the US, Canada, Mexico, UK, Australia, and India. It product based company.

Roles and Responsibilities:

• Respond to customer queries in a timely and considerate manner, via phone, email or chat
• Provide thoughtful, personalized communication to users who have minimal to advanced technical knowledge
• Identify customer needs and help customers use specific features across a suite of cloud applications, software and workflows
• Investigate technical issues and see them through to a resolution/solution.
• Troubleshoot, analyze and escalate product bugs using JIRA
• Update our internal databases with information about technical issues and useful discussions with customers
• Followup with customers to ensure their technical issues are resolved

Note: We appreciate every application, however, due to a high volume of applicants, only shortlisted candidates will be contacted.