About Company: Founded in 2002 and headquartered in USA.and operate in the US, Canada, Mexico, UK, Australia, and India. It product based company.
Roles and Responsibilities:
- Respond to customer queries in a timely and considerate manner, via phone, email or chat
- Provide thoughtful, personalized communication to users who have minimal to advanced technical knowledge
- Identify customer needs and help customers use specific features across a suite of cloud applications, software and workflows
- Investigate technical issues and see them through to a resolution/solution.
- Troubleshoot, analyze and escalate product bugs using JIRA
- Update our internal databases with information about technical issues and useful discussions with customers
- Followup with customers to ensure their technical issues are resolved
Note: We appreciate every application, however, due to a high volume of applicants, only shortlisted candidates will be contacted.