Customer Support Executive

About Company

We are a well-established and fast-growing organization in the Financial Services and Investment sector with over 30 years of market presence. The company has built a strong reputation for delivering reliable, customer-focused, and innovative financial solutions across India.

With decades of industry expertise, the organization is known for its professional work culture, ethical business practices, and long-term client relationships. Backed by experienced professionals and technology-driven operations, the company provides a dynamic environment with strong career growth and learning opportunities for aspiring professionals.

Job Overview

We are looking for a dynamic and customer-focused professional to join our team as a Customer Support / Telecalling Executive. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a positive attitude toward customer service.

Key Responsibilities

• Handle inbound and outbound customer queries through phone, email, and chat
• Resolve customer complaints professionally and within defined timelines
• Provide accurate information regarding products, services, and company policies
• Maintain records of customer interactions and transactions in the system
• Escalate unresolved or complex issues to the concerned departments
• Follow up with customers to ensure issue resolution and customer satisfaction
• Achieve individual and team performance targets
• Build and maintain strong customer relationships through effective communication

Required Skills

• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Basic computer knowledge, including MS Office and CRM tools
• Ability to multitask and work under pressure
• Customer-centric mindset with a positive and professional attitude

Preferred Qualifications

• Any Graduate / Undergraduate
• Prior experience in Customer Support, Telecalling, or Voice Process is preferred