About Company: Founded in 2005 and based in Ahmedabad, the company specializes in Financial technology, with a mission to deliver technology-driven financial innovations and solutions. It is supported by a team of over 350 IT engineers.
Responsibilities: A Tech Support Executive is a professional who provides technical assistance to customers experiencing issues with software, Platforms, or other technical products. Their primary responsibility is troubleshooting and resolving technical issues that customers may face.
Skill
- My SQL Database
- Core Java
- Linux, Database
- Add On: Basic Knowledge About Spring MVC Or Spring Boot.
Key responsibilities of a Tech Support Executive include:
- Providing technical support via phone, email, or chat.
- Troubleshooting technical issues related to software and the platform.
- Documenting customer issues and solutions in a ticketing system.
- Collaborating with other technical support teams to resolve complex issues.
- Conducting research and identifying solutions to new technical problems.
- Maintaining and updating the technical knowledge base and documentation.
- Escalating issues to higher-level support teams when necessary.
- Providing excellent customer service to ensure customer satisfaction.
Note: We appreciate every application; however, due to a high volume of applicants, only shortlisted candidates will be contacted.