About Company : Founded in 2015 and based in Ahmedabad, the company specializes in the Fintech domain, with a mission to deliver cutting-edge, technology-driven financial innovations and solutions. It is supported by a team of over 300 IT engineers.
Key responsibilities:
- Providing technical support via phone, email, or chat.
- Troubleshooting technical issues related to software, and platform.
- Documenting customer issues and solutions in a ticketing system.
- Collaborating with other technical support teams to resolve complex issues.
- Conducting research and identifying solutions to new technical problems.
- Maintaining and updating technical knowledge base and documentation.
- Escalating issues to higher-level support teams when necessary.
- Providing excellent customer service to ensure customer satisfaction.
Note: We appreciate every application, however, due to a high volume of applicants, only shortlisted candidates will be contacted.