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Role: Teams Voice Admin

Experience: 8-12 years

Location: Bangalore / Hyderabad / Chennai

Required Technical Skill Set: MS Teams Voice

Job Description for MS teams/Voice SME:

• Experience in SFB 2015, Lync 2013 with Enterprise voice and Hybrid Solution.
• Migration from Skype to Teams
• Teams Architecture and Direct Routing
• Endpoint handling of Skype and Teams phone devices
• Experience of Migrating from Legacy system to Teams
• Teams Policies and Features
• Understanding of Call Queue and Auto Attendant
• Understanding of AAD, Network/Firewall rules and DNS for Direct Routing.
• Troubleshooting Teams issue and Call Quality Reporting Analysis.
• Emergency Call routing in Teams
• Develop technology road-maps for Unified Communications & Collaboration Services
• Co-ordination with MS and other Vendors for Issues/Tracker.
• Health Check of Servers and Powershell Scripting
• Audio/Video design and integration experience
• Ability to Plan and deploy Microsoft Teams
• Ability to Implement Lifecycle Management and Governance for MS Teams
• Should have sound knowledge on Monitoring MS Teams environment

For Teams Meeting Room:

• Ability to Monitoring & Management of Meeting rooms from MS native -Teams Admin Portal/Teams Pro Dashboard and OEM tools e.x logitech sync tool
• Hands-on exposure in Device and peripherals Health Checks for Pro portal & configuration management of MTR devices.
• Ability to perform Patching and software updates for A/V Devices from Pro management portal.
• Ability to Perform MTR device management tasks.
• Conducting Review of current and past meeting activity (such as details about call quality, network health and connectivity, and number of participants).
• Ability to perform Teams Meeting performance checks using call analytics & Call Quality Dashboards.
• Good understanding on Remote troubleshooting of MTR issues and engage local touch support for onsite support. /OEMs/Vendors for hardware failure, hardware replacement and any onsite break-fix issues.
• Coordination and Engage local A/V vendor for any hardware issues and replacement.

Good to have:

Certifications - MS 700 certification, MS 900 certification