About Company : Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

Job Summary

We are seeking a Process Executive for our B&L team with 0 to 2 years of experience. The ideal candidate will have strong technical skills in MS Excel and a keen interest in customer service within the mortgage domain. This role offers an opportunity to contribute to our companys mission by ensuring efficient and accurate processing of mortgage-related tasks.

Certifications Required Microsoft Office Specialist (MOS) Certification in Excel

Responsibilities

• Perform data entry and validation tasks using MS Excel to ensure accuracy and completeness of mortgage-related information.
• Oversee the processing of mortgage applications ensuring all required documentation is collected and verified.
• Provide support to the customer service team by addressing inquiries related to mortgage processes.
• Assist in the appraisal and valuation functions of mortgage loans ensuring compliance with company policies and industry standards.
• Collaborate with team members to identify process improvements and implement solutions to enhance efficiency.
• Maintain accurate records of all transactions and interactions ensuring data integrity and confidentiality.
• Generate reports and summaries using MS Excel to provide insights into process performance and identify areas for improvement.
• Communicate effectively with internal and external stakeholders to resolve issues and provide updates on the status of mortgage applications.
• Participate in training sessions and workshops to stay updated on industry trends and best practices.
• Support the implementation of new technologies and tools to streamline mortgage processing tasks.
• Ensure compliance with regulatory requirements and company policies in all aspects of the job.
• Provide feedback to management on process bottlenecks and suggest actionable solutions.
• Contribute to the overall success of the team by meeting individual and team performance targets.

Qualifications

• Possess strong technical skills in MS Excel including data entry validation and reporting.
• Have a keen interest in customer service within the mortgage domain.
• Demonstrate attention to detail and accuracy in all tasks.
• Show ability to work collaboratively in a team environment.
• Exhibit strong communication skills both written and verbal.
• Display problem-solving skills and the ability to think critically.
• Be willing to learn and adapt to new technologies and processes.