The Company is a global IT Services and Consulting organization specializing in digital transformation, AI automation, cloud, and data & analytics. Founded in 1996 and headquartered in Edison, New Jersey, it operates through global delivery centers across the US, UK, Europe, Canada, and India.

Key Responsibilities:

1. Design and implement AI features in ServiceNow, including Virtual Agent, Predictive Intelligence, and NLU.
2. Configure and customize ServiceNow modules like ITSM, CSM, HRSD, or FSM with AI-driven enhancements.
3. Integrate external AI platforms or LLMs (e.g., OpenAI, Azure AI) into ServiceNow for advanced use cases.
4. Collaborate with stakeholders to identify opportunities for AI automation and efficiency improvements.
5. Set up and fine-tune Now Assist and related LLM-powered capabilities within the ServiceNow ecosystem.
6. Develop and maintain Virtual Agent topics and decision trees using Flow Designer and topic blocks.
7. Implement and train predictive models using ServiceNow's Predictive Intelligence.
8. Create, manage, and test custom ML solutions within ServiceNow Studio or via APIs.
9. Ensure high-quality documentation, test coverage, and governance of AI models and features.
10. Stay updated with latest ServiceNow and AI trends, releases, and best practices

Note: Due to a high volume of applications, only shortlisted and relevant candidates will be contacted.