About the Company

The organization has recently entered a new phase of growth following a strategic acquisition, bringing together two technology-driven entities with over 20 years of experience serving the insurance industry. The combined organization focuses on delivering innovative, reliable, and future-ready solutions that help customers modernize their operations without disruption. With a strong emphasis on continuous improvement and technological advancement, the company enables clients to focus on evolving their business while trusted platforms handle complexity in the background.

Position Summary

The SQL DBA will be responsible for managing and supporting SQL Server environments while working closely with a technical team that provides IT services to remotely located clients. The role requires strong hands-on expertise in SQL Server administration, proactive system monitoring, and the ability to support mission-critical environments with high availability and performance requirements.

Key Responsibilities

SQL Server Administration & Support

• Manage and support Always On Availability Groups, Replication, Log Shipping, Clustering, backup and recovery processes.
• Perform audit reporting, SSRS administration, TDE implementation, and proactive health checks.
• Handle T-SQL development, query optimization, execution plans, SQL Profiler, and wait statistics analysis.
• Monitor and resolve issues related to disk space, fragmentation, blocking, and deadlocks.

Project & Platform Management

• Lead and support SQL Server–based initiatives, including upgrades, migrations, database refreshes, and cloud implementations.
• Provide end-to-end SQL Server DBA support across environments.

Operations & Escalation

• Support and adhere to P0 and P1 escalation processes.
• Follow and enforce security management programs and policies.
• Conduct customer health checks as required.
• Adapt to and support new technologies as business needs evolve.

Required Experience & Skills

Essential Experience

• Bachelor’s degree in Computer Science, MIS, or related field, or an equivalent combination of education and experience.
• 4–5+ years of hands-on experience as a SQL Server DBA.
• Strong expertise across multiple versions of SQL Server.

Technical & Professional Skills

• Strong verbal and written English communication skills.
• Proficiency in Microsoft tools such as Word, Excel, and Outlook.
• Ability to create, follow, and maintain operational and technical documentation.

Operational Responsibilities & Attributes

• Ability to support and prioritize multiple incidents across 60+ customer environments.
• Strong focus on problem management to reduce recurring incidents.
• Commitment to continuous learning and personal development.
• Customer-first mindset with a focus on improving service delivery and operational excellence.
• High level of energy, ownership, and accountability.
• Adherence to compliance standards, operating procedures, and policies.
• Professional conduct that enhances the reputation of the team and organization.
• Act as a backup/deputy for colleagues as required under the delegation framework.