Sr Lead ServiceNow Developer

About the Organisation:

A fast-growing AI-driven consulting and digital transformation firm focused on delivering workflow automation, enterprise platform solutions, and intelligent business operations for global clients. The organization works with enterprises across sectors such as banking, telecom, retail, manufacturing, and technology, helping them modernise processes through scalable, automation-led digital solutions.

Job Description:

As Senior Lead ServiceNow developer, you will focus on promoting automation and innovation within the team. You will help us optimise our end-user workflows and develop new automation flows.

Together with other team members, you will shape the future of the R&D Automation platforms. Your solutions will provide the R&D business unit with a high-quality, self-service, fully automated platform.

This is what you will do as a Senior ServiceNow developer at the client side.

As a member of the R&D automation team, you will be a key contributor to the development and improvement of our automation platforms. You will have ample opportunities to express your creativity and work with others to accomplish your objectives.

• You build/maintain ServiceNow flows that help deploy automated catalogue items.
• You develop/maintain new components of the platform.
• You are the technical expert advising the organisation on ways to improve automation and helping to execute them.
• You can work effectively with other developers, operations staff, and other key stakeholders in the organisation.
• The team keeps a healthy mix of 80% development and 20% operational activities.
• This requires a constant eye on innovation. You can contribute to every development phase (i.e., from problem analysis and design to implementation, testing, and bug fixing).
• You will receive support from your direct colleagues, a Scrum team of DevOps experts
• You will get training and personal development opportunities from the client in alignment with your personal and professional needs
• The Product Owner, representatives from the R&D business, and other stakeholders will provide you guidance on the solution direction

Requirements:

• Minimum qualifications: Bachelor’s degree or equivalent practical experience in Software Engineering or Computer Science
• Seven years of experience working on ServiceNow development and operations
• Solid DevOps mindset and ability to evaluate and optimise DevOps processes and practices using Lean or Agile.
• Good understanding of IT solutions and processes.
• Valuing the importance of working together with others to be successful as a team and part of a larger organisation