Job Description: Trainee Engineer – Desktop Support
Company: Thoughtsol Infotech Pvt. Ltd.
Location: Kalkaji, Delhi (Field Location: Delhi NCR)
About the Role
We are seeking a motivated Trainee Engineer – Desktop Support with 0–2 years of experience to provide IT support across desktops, laptops, iPhones, and Mac devices. This role combines remote troubleshooting with on-site visits within Delhi NCR.
Key Responsibilities
- Provide desktop support (remote + on-site) to end-users.
- Troubleshoot hardware/software issues on desktops, laptops, iPhones, and Macs.
- Install and configure operating systems, applications, and security updates.
- Assist in system upgrades and patch management.
- Document issues, resolutions, and escalate complex cases when required.
- Travel to client sites in Delhi NCR for field support.
Required Skills
- Knowledge of desktop troubleshooting, installation, and configuration.
- Familiarity with iPhone and Mac device support.
- Understanding of networking fundamentals (LAN/Wi-Fi).
- Strong problem-solving and communication skills.
Qualification
- Any graduate degree or diploma in IT/Computer Science (or related field).
Other Requirements
- Experience: 0–2 years (freshers can apply).
- Candidate must have their own bike (mandatory).
- Willing to travel across Delhi NCR.
Employment Type
(Office + Field Work)
Job Type: Full-time
Pay: ₹14, ₹17,000.00 per month
Work Location: In person