Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Vice President – Quality Engineering Leader

Genpact is leading the next frontier in AI with the transition to Agentic AI systems—autonomous, reasoning-driven agents capable of planning and executing complex workflows. To accelerate this transformation, we are seeking a visionary Head of Quality Engineering to dismantle legacy manual processes and build a world-class, fully automated validation ecosystem from the ground up.

In this role, you will not simply “test” AI systems—you will define the global standard for how autonomous agents are governed, evaluated, safeguarded, and deployed at enterprise scale.

Responsibilities

1. Architect the Future of AI Quality

• Design and implement a scalable, automation-first validation framework purpose-built for Agentic AI lifecycle management.
• Develop methods to reliably evaluate non-deterministic model outputs at scale.

2. Drive the Shift to “Quality as Code”

• Lead the organizational and technical transition toward continuous, AI-driven testing pipelines integrated into modern CI/CD environments.
• Replace manual QA processes with highthroughput automation systems.

3. Advance Agentic Evaluation Science

• Build frameworks to measure:
• Agentic reasoning and decision chains
• Tool-calling accuracy
• Multi-step goal achievement
• Workflowlevel consistency and reliability

4. Lead Red Teaming & Safety Engineering

• Establish adversarial testing protocols to protect systems against:
• Bias and hallucinations
• Unsafe or ungrounded decisions
• Role drift and autonomy failures
• Partner with Security and AI Governance teams to enforce high safety and compliance standards.

5. Build Scalable Evaluation Infrastructure

• Implement automated evaluation harnesses using tools such as RAGAS, DeepEval, and synthetic data generators.
• Develop custom frameworks for benchmarking LLM and agentic performance in realworld enterprise settings.

Qualifications we seek in you!

Minimum Qualifications

The AI Polymath

• Deep understanding of the difference between testing deterministic software and evaluating stochastic AI systems.
• Ability to translate qualitative heuristics (“vibe checks”) into quantitative, automated evaluation metrics.

Automation Evangelist

• Extensive experience replacing manual QA processes with fully automated, CI/CD-integrated validation suites.
• Proven success modernizing large QA functions into engineering-driven Quality organizations.

Preferred Qualifications/ Skills

Technical Depth

• Strong proficiency in Python.
• Hands-on experience with LLM orchestration frameworks such as LangChain or LlamaIndex.
• Familiarity with observability and evaluation systems:
• LangSmith
• Arize Phoenix
• Other agent telemetry platforms

Leadership & Transformation Experience

• Demonstrated ability to lead teams through high-impact transformation.
• Skilled at upskilling traditional testers into AI-focused Quality Engineers or hiring specialized talent.
• Able to influence senior stakeholders and advocate for a modern quality philosophy.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.