Zendesk Developer

About Company: The organization is a global, product-based multinational company with established development centers, focused on building and scaling enterprise digital platforms. It offers a collaborative engineering environment where teams work on high-impact products and solutions that drive customer experience, operational excellence, and business growth for global clients.

Role Summary

We are looking for a highly experienced Zendesk Developer / Zendesk Support Engineer with 5+ years of hands-on experience working extensively on the Zendesk platform. The ideal candidate should have strong expertise in Zendesk Support, Zendesk Help Center, and custom application development on Zendesk. This role requires a problem-solver who can design, configure, customize, and optimize Zendesk to improve support operations and customer experience.

Experience Required

• Minimum 5+ years of experience in Zendesk Support and Zendesk ecosystem

• Proven experience in Zendesk Help Center customization

• Strong hands-on experience in Zendesk App Framework (ZAF) and application development

Key Responsibilities

• Configure, customize, and manage Zendesk Support workflows including triggers, automations, macros, views, SLAs, and business rules

• Customize and manage Zendesk Help Center including themes, templates, layouts, and content organization

• Design and develop custom applications using Zendesk App Framework (ZAF)

• Integrate Zendesk with third-party tools and internal systems using APIs and webhooks

• Build and maintain custom scripts and extensions using JavaScript, HTML, and CSS

• Optimize workflows and improve agent efficiency through automation and configuration

• Troubleshoot Zendesk issues and provide advanced technical support

• Maintain documentation for configurations, integrations, and custom apps

• Collaborate with business stakeholders to understand requirements and translate into solutions

• Support Zendesk upgrades, enhancements, and platform changes

Required Skills & Qualifications

• Strong experience with:

  • Zendesk Support

  • Zendesk Help Center (Guide)

  • Zendesk Explore (Reporting)

  • Zendesk App Framework (ZAF)

• Hands-on experience with:

  • JavaScript

  • HTML / CSS

  • REST APIs

• Experience with:

  • Zapier / Webhooks / Middleware (good to have)

  • CRM or ticketing system integrations

• Excellent problem-solving and debugging skills

• Strong communication and documentation skills

• Ability to work independently and manage tasks end-to-end