Customer Success Manager

BIG IT JOBs

14 days ago

10+ years

Work From Office

Ahmedabad, India

  • 10+ years of experience in UK Payroll Domain and Customer Success, Account Management, or similar roles.
  • Customer experience management

    Customer Acquisition

    Job description & requirements

    About the Company: Our client is a globally recognized company headquartered in the UK, with offices in India and over 200 employees across multiple locations worldwide. The company specializes in delivering a wide range of services, including Software Performance Improvement, Bespoke Application Development, Architecture Solutions, and cutting-edge IT services.

    We are looking for an experienced Customer Success Manager with a deep understanding of the UK Payroll domain. This role focuses on driving client satisfaction, retention, and success by providing expert payroll guidance and proactive account management. You will act as a trusted advisor, ensuring clients maximize the value of our payroll solutions while maintaining compliance with UK regulations.

    Key Responsibilities:-

    • Drive successful customer onboarding and implementation.
    • Build and maintain long-term relationships with clients to ensure satisfaction and retention.
    • Conduct regular account reviews and provide insights to help clients achieve their objectives.
    • Identify upselling and cross-selling opportunities to increase customer value.
    • Serve as a liaison between clients and internal teams to resolve issues and improve service delivery.
    • Track key account metrics and proactively address potential risks.

    Key Requirements:-

    • Bachelor’s degree in Business, Marketing, or a related field.
    • 10+ years of experience in UK Payroll Domain and Customer Success, Account Management, or similar roles.
    • Strong interpersonal and communication skills, with the ability to engage clients effectively.
    • Experience in upselling and renewals with a customer-first mindset.
    • Proficiency in CRM tools and data-driven decision-making is a plus.

    Note: We appreciate every application, however, due to a high volume of applicants, only shortlisted candidates will be contacted

    Experience :

    10+ years

    Job Domain/Function :

    IT Support

    Job Type :

    Work From Office

    Employment Type :

    Full Time

    Number Of Position(s) :

    4

    Educational Qualifications :

    Bachelor's Degree

    Monthly Salary Offered :

    INR 120,000 - INR 150,000

    Location :

    Gota,, Ahmedabad, Gujarat, India

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