Customer Support Executive

BIG IT JOBs

2 months ago

3 - 5 years

Work From Office

India

  • Gather customer feedback, summarise various feedback points, and co-ordinate with internal teams to convey the feedback points to improve the products.
  • Handle customer queries via phone & emails in a professional and courteous manner.
  • Customer Support

    Job description & requirements

    About Company: The company was founded in 2017 in Australia, born from a shared passion for technology and a mission to empower accounting practices and auditing firms nationwide by providing seamless, cloud-based workflows.

    Roles & Responsibilities:

    • Customer Interaction: Handle customer queries via phone & emails in a professional and courteous manner.
    • Issue Resolution: Understand, identify and resolve issues raised by customer eƯectively and eƯiciently, escalating the complex problems to next departments when necessary.
    • Feedback Collection: Gather customer feedback, summarise various feedback points, and co-ordinate with internal teams to convey the feedback points to improve the products.
    • Product Knowledge: Develop and maintain a strong understanding of the company’s products, services, and policies to assist customers accurately.
    • Record Keeping: Document customer interactions and issues in the CRM system, Collect & enter all the required information in the CRM system to help internal teams for further analysis.
    • Follow-Up: Proactively follow up with internal teams & customers to ensure their concerns have been resolved and they are satisfied with the outcome.
    • Team Collaboration: Work closely with other departments to ensure seamless customer experiences. 

    Note: We appreciate every application, however, due to a high volume of applicants, only shortlisted candidates will be contacted.

    Experience :

    3 - 5 years

    Job Domain/Function :

    Domain Not Mentioned

    Job Type :

    Work From Office

    Employment Type :

    Full Time

    Number Of Position(s) :

    2

    Educational Qualifications :

    Other

    Monthly Salary Offered :

    INR 35,000 - INR 60,000

    Location :

    Gandhinagar, Gujarat, India,

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    Work From Office
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    BIG IT JOBs

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    Work from Home

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