About the Role
We are seeking a UX Content Strategist with a strong background in content strategy and content writing. This role involves defining and creating content strategies and delivering content for areas like global navigation, search, account services, and user purchase flows. You will also manage content for service and support platforms, including customer-facing articles and troubleshooting tools. This position requires close collaboration with developers, designers, product managers, and business teams to ensure the seamless release of new features.
The ideal candidate can translate complex technical and legal terms into user-friendly language while maintaining brand voice and ensuring alignment with digital experience standards and business objectives.
Responsibilities
- Provide UX content writing and strategy expertise.
- Manage end-to-end content for sales, services, and support projects.
- Review and collaborate on design wireframes and compositions to enhance user experiences.
- Ensure all content adheres to style guides, SEO, accessibility standards, and brand voice and tone.
- Develop customer journey maps, wireframes, storyboards, outlines, and other documents to support content development.
- Collaborate with content leads and writers to maintain consistency across platforms.
Required Qualifications
- Bachelor’s degree in English, Communications, Journalism, or equivalent experience.
- 3-7 years of UX content writing experience for consumer audiences, including independent project management.
- 3+ years of experience in content strategy, balancing user testing, research, and analytics with business needs.
- 3+ years of experience writing UX content for digital spaces such as e-commerce flows, mobile apps, or support platforms.
- Exceptional collaboration skills with the ability to guide stakeholders through customer journeys.
- Proven experience in microcopy writing, including error messages, button labels, and status messages.
- Strong attention to detail with the ability to communicate complex concepts clearly and concisely.
Preferred Qualifications
- 2+ years of experience in Agile or development cycles.
- Background in e-commerce content strategy.
- Familiarity with design tools like Figma, Sketch, or Adobe XD.